Delivery Options & Information 

Enjoy a range of delivery options. Orders are dispatched via Royal Mail Tracked Service. Once an order is dispatched, an email is sent containing the tracking number. This enables customers to track their delivery via the Royal Mail website.

Orders are dispatched the same working day. See the last order times below. If an order is placed after these times it will be dispatched the following morning.

*Please note Royal Mail state working days are Monday to Friday. Bank Holidays are not working days.

 

Delivery Costs and Options 

ServiceDeliveredCostFree when you spend
Royal Mail Tracked 482 to 3 working days£3.99£40.00
Royal Mail Tracked 241 to 2 working days£5.99Not applicable
Royal Mail Special Delivery by 1pm1 working day (guaranteed)£7.99Not applicable

 

Last Order Times

Monday to Friday 

48 Royal Mail Tracked (2 to 3 working days) – order before 6:00 pm
24 Royal Mail Tracked (1 to 2 working days) – order before 6:00 pm
Royal Mail Special Delivery by 1pm (1 working day, guaranteed) – order before 4:30 pm

Saturday 

48 Royal Mail Tracked (2 to 3 working days) – order before 4:00 pm
24 Royal Mail Tracked (1 to 2 working days) – order before 4:00 pm
Royal Mail Special Delivery by 1pm (1 working day, guaranteed) – order before 12:30 pm

Sunday 

48 Royal Mail Tracked (2 to 3 working days) – order before 2:00pm
24 Royal Mail Tracked (1 to 2 working days) – order before 2:00pm
Royal Mail Special Delivery by 1pm (1 working day, guaranteed) – order up until midnight

*Royal Mail Special Delivery orders placed on a Sunday will be processed and packed ready to be dispatched with Royal Mail first thing Monday morning.

 

Track your order

You can easily track the progress of your order by logging into your account (if you have one) or by clicking here: TRACK MY ORDER

 

Discreet Packaging

We know the art of stealth! 100% discreet packaging means a plain brown box or padded envelope. No logs, no marketing and no mention of contents. Just a Royal Mail white postage label showing your name and address. We are required to show a returns address but don’t worry our company name will not appear.

 

Sustainable Packaging

Because we love trees, we only use environmentally conscious packaging. All our packaging is 100% recyclable including our packing tape! passionbugs never use unnecessary resources in getting your orders delivered safely and also discreetly to your doorstep.

 

*Please note that orders may be dispatched via Hermes Tracked Courier if Royal Mail is experiencing technical difficulties or in the event that your order weighs over 2 kg. Some postcodes will not be covered for next-day delivery services – please refer to the Royal Mail and Hermes websites for further information.

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