We're Here to Help

On this page you’ll find answers to frequently asked questions about shopping at passionbugs. If you can’t find an answer to your question, you can get in touch with our friendly customer service team using the details further down this page. We’re always happy to help.

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Frequently Asked Questions

From placing an order to returning a product, we’ve got your back. Below you’ll find answers to common questions about shopping at passionbugs.

What delivery options do you offer?

We offer a range of tracked delivery services…

Where's my order?

Use our handy order tracking tool to find out…

How can I return a product?

It’s quick and easy to return a product to us…

Help, my toy isn't working!

Check out our helpful troubleshooting tips…

Contact Us

Can’t find an answer to your question? Contact our friendly customer service team. We’re available via live chat and email to assist with any query you may have.

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