About passionbugs
passionbugs are a UK-based online adult shop specialising in sexual wellness. We’re on a mission to make a fun and satisfying sex life available to everyone.

We put you at the heart of everything we do
We are an online adult shop dispatching hundreds of orders every month from our UK warehouse straight to the doors of our (sexually) happy customers.
In the past, buying sex toys involved visiting seedy websites in dark corners of the internet. Those brave enough to visit were usually faced with pornographic images, male-centric messaging and non-existent customer service.
Those days are long gone. At passionbugs, we’ve made it easy to buy sex toys online and have them delivered quickly and discreetly to your home.
Our approach is simple – we put you, the customer, at the heart of everything we do. Our commitment to that approach extends throughout our entire business. From the sex toys we stock to the speed at which we process your orders, all we want at passionbugs is to make you happy.

What makes passionbugs different?


Tracked delivery as standard
No one likes waiting around. That’s why tracked delivery is standard at passionbugs. Need it fast? We also offer tracked next-day delivery.


Always discreet packaging
Your secret is our secret. We send all orders in completely plain packaging, so the only person that knows what’s inside your parcel is you.


Speak to a real human
If you ever need us, we’re here to help via live chat and email. No robots or automated messages, just straight through to a real person.


Free 60 day returns
If you change your mind about a product, you can send it back within 60 days for a full refund. Read more about our Returns Policy.
Frequently asked questions
Where will my order come from?
We dispatch all orders from our warehouse in the UK. Your order will never be sent from another country. This ensures all orders are delivered quickly and means you never have to worry about import duties or additional taxes.
Will I be able to track my order?
Yes, every order we send comes with tracking as standard. When your order is dispatched, you will receive an email containing your tracking number and a link to the courier’s tracking website. You will also be able to track your order using our dedicated Order Tracking page.
Is your packaging discreet?
Yes, we send all orders in completely plain cardboard boxes and mailing bags so that no one (except you) will know what’s inside. You can see what our packaging looks like on our Discreet Packaging page.
What is your Returns Policy?
If you change your mind about a product, you can return it within 60 days of placing your order for a full refund or exchange – the choice is yours. Postage is free. Returned products must be unopened, unused or unworn and have their original packaging or tags intact. Learn more about our returns policy here.
What will appear on my bank statement?
Our billing is discreet. When paying by debit or credit card, all purchases will appear on your bank or card statement as “PB Online”.
Find your favourite brands at passionbugs
You’ll find all your favourite sex toy and lingerie brands here at passionbugs, and maybe a few new ones too!


Loving Joy


Fleshlight


Fifty Shades of Grey


Penthouse


CalExotics


Satisfyer


Rocks-Off


Screaming O
Legal Information
Sole proprietor name: Richard Cooper