Get in Touch
Our friendly customer service team are here to help with any query you may have. Whether you have an existing order or you’re yet to purchase, we’re here for you. You can contact the passion bugs customer service team via live chat or email.
Frequently Asked Questions
The quickest way to find an answer to your question is using our Help Centre.
How fast can you deliver?
Where's my order?
My toy isn't working
How do I return a product?
Contact Us
Our friendly customer service team are here to help via live chat and email.
Live Chat
The quickest way to reach us is by live chat. We’re available from 8am to 8pm every day, 365 days a year.
Contact Form
If you’re happy to wait for a response, please fill out our online contact form and we’ll reply within 24 hours.
Email Us
If you prefer, you can contact us by sending an email to customercare@passionbugs.co.uk. A member of our customer service team will respond within 24 hours.
Other Ways to Contact Us
You can talk to a member of our customer service team by starting a Live Chat conversation, by filling out our Contact Form or by calling us on 01827 820544. (9am to 5pm Monday to Friday)
Write to Us
passionbugs
15 Abbey Road
Glascote
Tamworth
Staffordshire
B77 2QE